DO NOT EVER RENT A CABIN FROM:
If you’re planning a get away to the Smoky Mountains, you would be hard pressed to find a more beautiful spot. There is so much to see and do in the Gatlinburg/Pigeon Forge area, but the wrong accommodations can ruin an otherwise wonderful vacation. I know, since American Mountain Rentals ruined ours!
My entire family planned this Christmas GetAway for over a year. We planned and arranged every detail, which was not easy between fourteen people spread out around the country. Finally the day arrived that we were to all meet at the cabin…we were so excited, until we saw what would be our home for the next week! I have vacationed in this area quite a few times and have never been disappointed until this. I will never book with American Mountain Rentals again! .
We got to our cabin and half the things didn’t work properly. Furniture was broken and downright dangerous with broken, jagged pieces sticking out from it. There was zero decor, the walls had been stripped bare. There were no rugs on the cold, tile floor and we had to buy one ourselves because we had a one year old that was crawling and just learning to walk. Things in the cabin didn’t match things in the picture we were shown when we rented it. The picture had shown a big screen TV and we had an old fashioned tube TV that was sitting on the wall of the stairs!! Many of the outlet covers were missing or broken and this was also dangerous with a baby! It was also full of bugs!
BROKEN AND MISSING OUTLET COVERS
BROKEN, JAGGED HANDLE ON RECLINER (which was unusable)
INSIDE OF DISHWASHER…..DISGUSTING!
THESE BUGS WERE EVERYWHERE! EWWW!!
And if that was not bad enough, there was garbage all around the outside of the cabin! I’m telling you, it was crazy!
GARBAGE IN THE YARD ALL AROUND OUR CABIN – BEAUTIFUL VIEW, ISN’T IT!
It also did not accommodate as many people as we were told it would and it had not been cleaned well….it was awful!
We called to complain and were told the cabin had sold and was closing the next week. The old owners wouldn’t care and the new owners didn’t have it yet…so it was up to American Mountain Rentals to care about us…and they didn’t!
It was Christmas…and it was ruined! I will make sure everyone knows about this experience and this company, so no one has to endure their family time being ruined. This “bait and switch” was the most unscrupulous and deceitful thing I have ever seen a company do!
Do not EVER rent a cabin from American Mountain Rentals.…..and just in case you are wondering…..the name of our cabin was Grand View! (I have inserted the link, but I promise, it looked NOTHING like these pictures!) I wanted to write a review on the website (which does have reviews) however, it was not possible, so I guess the reviews that are on there are written by them and not real live people!
I gave American Mountain Rentals every opportunity to make this right. They said that the best they could do was reimburse us $200. We paid $3,000.00 for this cabin so that $200 means nothing to the 4 families that paid for this trip! They said that the cabin was sold so they probably wouldn’t even be managing it after this. I see that they still are managing it and it is mid February. I talked to this company several times before making the trip to Tennessee, asking tons of questions and NOTHING was ever said about the owners selling the property or that it would not be decorated. In fact, I called and asked if it would be decorated for Christmas and was told “we are not sure, some owners do and some do not.” Well…..yes YOU did know!! Nothing in the cabin was decorated…..it had been stripped of the decor because it had been sold!
Underhanded, unprofessional and downright deceitful……that is how I would describe American Mountain Rentals!
**I should add that my family and I did enjoy being together. We love each other and our enjoyment together does not come from the building we are in!! I am thankful for that!
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